Brett King

Brett King is a bestselling author and the founder of a breakout new retail banking concept, Movenbank. Voted as American Banker’s Innovator of the Year in 2012, King initially achieved recognition for his bestselling book BANK 2.0, which received widespread industry acclaim and topped category lists in the UK, USA, Germany, Japan, Canada, France Russia and Asia. ‘Branch Today, Gone Tomorrow’ – King’s second book achieved bestseller status in its first week on Amazon. He is widely considered the foremost global expert on retail banking innovation today.

A keynote speaker at leading global events for financial services and innovation, King is an acknowledged expert on innovation, customer experience and channel distribution strategy including understand the fundamental shifts in consumer behaviour.

King has recently been featured as an industry commentator on CNBC, Bloomberg, Financial Times, The Economist, ABA Journal, Bank Technology News, The Asian Banker Journal, The Banker magazine, and many more. He contributes regularly as a blogger on Huffington Post.

Having presented at conferences in more than 40 countries for organizations like Google, Forbes, Oracle, The Economist, SAS, SWIFT, Bloomberg, American Banker, ABA, IIR, World Council of Credit Unions, and others. He has served as an international judge for The Asian Banker Retail Banking Excellence Awards, the GSMA Global Mobile Awards, the Middle East Business Achievement and Retail Banking Awards.


Bank 3.0: Why banking is no longer a place you go, but something you do

Ten years ago, no one could have predicted that 90 per cent of daily transactions would be electronic, that Internet banking would provide more revenue than branches in most developed markets, that social network conversations would be the primary criteria for whether customers trust a financial institution’s brand, and that growth in mobile banking would be the final nail in the coffin for the dominance of branch banking.

In this presentation, Brett King will explain:

  • Why customer behavior is so rapidly changing, including the three phases of disruptive change;
  • How branches must evolve;
  • Why cheques are rapidly disappearing and cash is next;
  • Why your mobile phone will replace your wallet in the next 2-3 years; and
  • How financial institutions must reinvent themselves or become irrelevant.
  • BANK 2.0 shows how banks can adapt and thrive in this new environment.

Key Takeaways:

  • Learn about the evolution of consumer behavior within the finance industry that has started with the internet, and have rapidly accelerated with the recent phenomenon of Blackberry, Social networking, the iPhone.
  • Understand the Key issues that choke the development of innovation across organizations, but more importantly learn how to identify the quick wins that can justify improvement programs.
  • Examines the trends, innovations and technologies that are likely to have the most significant impact on financial services and consumers over the next decade. From social networking and mobile technologies, to the massive disruptions to traditional media and advertising, looks at the forces shaping the way we interact, pay and trade in the 21st Century.

The Big Shift

What happens when the fundamentals shift and everything you understood about the way we do business is flipped upside down! Most of our business models are based on physical interactions, processes that occur face-to-face, and value based on presence – but what happens when the fundamentals of consumer behaviour shift.

If you don’t yet understand the Big Shift then it is likely you and those around you still perceive changes like the arrival of the Internet, SmartPhones, Mobile Payments, Social Media and Networking as the progression of technology adoption. But what if there was more, much more to these changes?

What if they formed the basis of something fundamental and when seen collectively they foretold much bigger and more significant changes in the future.

In this exciting keynote presentation Brett King, the author of the recent global bestseller BANK 2.0 will change your view of customer interactions forever.

Key Takeaways:
•    Learn about the three phases of behavioural disruption
•    How Social Media can empower or shatter your brand ambitions.
•    How modality tends towards simplicity through more usable interactions.
•    How the adoption rate of new technology innovations is actually speeding up.


“We truly appreciate your insights about the bank and customers of today and the future…their changing behaviour and lifestyles, their attitudes towards new technologies, and their role in changing the future of financial services. It was indeed an honour and a rare privilege to have you as our guest speaker gracing our 20th Anniversary event”

“Brett delivered a Master class for our board, executive and senior management. Brett accomplished more in opening our eyes to the opportunities in multi-channel, social media, mobile engagement and customer experience than I would have ever thought possible in such a short space of time. We are still riding on the buzz from his BANK 2.0 session weeks later. He delivered an extraordinarily insightful session for our team…Truly enthralling!”
Bendigo and Adelaide Bank

“Brett delivered extraordinary insights to Google’s clients and partners in his BIG SHIFT presentation. At Google we are used to some big ideas and even bigger names, but Brett delivered a unique view that was truly surprising…”
Head of Google Finance, Australia and New Zealand


Mike Walsh

Leading Futurist

Anders Sorman-Nilsson

Digilogue: the convergence of the digital and the analogue