Joseph Michelli

Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who has been described as “catching what is right in the world and playfully sparking people and businesses to grow toward the extraordinary.”

In addition to writing best-selling books about enduring business principles, he hosted an award-winning daily radio program in Colorado Springs, Colorado for over a decade. Dr. Michelli transfers his knowledge of exceptional business practices through keynote presentations that explore ways to develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their life. Dr. Michelli’s book,

The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, published by McGraw-Hill, regularly achieved bestseller status on the Wall Street Journal, BusinessWeek Magazine, and USA Today lists. He has been featured on television programs such as The Glenn Beck Show and CNBC’s “On the Money” and has conducted hundreds of radio and print interviews. Dr. Michelli’s other books include The New Gold Standard about service excellence at The Ritz-Carlton Hotel Company and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the “World Famous” Pike Place Fish Market in Seattle. He is currently working on a new book about enhancing the healthcare experience the UCLA Medical Center way.

Dr. Michelli believes his greatest accomplishment is his ability to learn from the laughter and humor of his children, Andrew and Fiona.

Testimonials

Joseph provided us with an absolutely phenomenal Michelli Experience! He wowed our front line staff with his presentation on service; many of our folks commented that it was probably the best workshop they had ever attended. He also provided exceptional insights into leaving a leadership legacy with our donors and special friends of Lethbridge College. I have no hesitation in recommending Joseph as an outstanding speaker!

-Dr. Tracy Edwards, President and CEO, Lethbridge College

Dr. Michelli was an amazing force of energy and inspiration to our client-facing IT staff (approximately 400 in attendance), who are being asked to overcome inherent process-centric thinking and adopt the softer skills related to providing excellent customer service. His presentation, Own It and They Will Come, motivated, enlightened and captivated the audience with real-world examples of quality service from world renowned organizations. It was our intent to inspire the audience to “own” their role in the success of the program, and I believe Dr. Michelli succeeded in conveying that message with humor and compassion. All in all, it was a very successful event, and we would like to thank Dr. Michelli for helping us move this initiative forward.

-Kathi Herman, General Manager, IT&BI Business Relations, Southern California Edison

I really cannot say enough great things about Joseph’s contributions to the event. There were many people who came up afterwards with comments about how the presentation challenged them and gave them food for thought about initiatives to take back to their offices. Joseph’s keynote was impactful, engaging, funny, a

nd Joseph really incorporated so much of what is happening in our industry! What impressed me the most I think was how Joseph was able to customize his presentation, even up to the last minute. We had a lunch with Joseph the hour before the event and even things that were surfaced then, made it into his presentation.

-Kate Gaylord, Director of Communications and New Media, OCLC

FABULOUS! It was perfect . . . really. Can’t say enough good….the program was seamless. Outstanding. Joseph was so gracious….and generous with how he spent time with us, before, during and after. His presentation was very polished and truly tailored to our needs. We also appreciated how he recognized our partners…

– Mike Nicholas, PHR, Vice President, Human Resources, United Federal Credit Union

Dr. Joseph Michelli’s keynote presentation at my conference was a Surprise and Delight experience. I knew he would be good, but I did not realize how well he would connect with my audience. The standing ovation said it all. We were thrilled with the entire experience of working with the Michelli organization.

-Howard Partridge, President, Phenomenal Products, Inc.

Scott McKain

What Customers Really Want

Larry Hochman

The Relationship Revolution