Search Results for: Steven van Belleghem

Steven Van Belleghem New Book on Customer Experience: “A diamond in the rough”

Steven Van Belleghem

Steven Van Belleghem is set to release his latest book “A diamond in the rough” in late September 2023. The core of the book is about ‘how to create a strong customer culture”. It’s based on the simple paradox that every company has the desire to be customer centric, but only a handful really become customer […]

Steven Van Belleghem: 10 Customer Experience Trends for 2022

Steven Van Belleghem

Which customer experience trends will shape 2022? What will CX look like in 2022? Steven Van Belleghem, author of “When Digital Becomes Human”, shared his insights on the top 10 customer experience trends are going to be huge this year. From artificial serendipity to re-inventing customer loyalty, and from loving your frustrated customers to defining […]

Steven Van Belleghem: The CX leader’s manual to customer excellence

Steven Van Belleghem

Steven Van Belleghem has recently published his new book, “The CX leader’s manual to customer excellence”. It contains the brilliant basics of customer experience: content that every company should read to become more customer focussed. In the second part, you can find 10 use cases of international brands that are known for their customer focus. […]

Steven Van Belleghem: 8 customer experience trends for 2021

Steven Van Belleghem

Steven Van Belleghem believes that the new COVID-19 reality has had a huge effect on human behavior and has put customer experience into even greater focus. He shares eight customer experience trends that will most affect us in 2021 and beyond: Read more about it here. Steven Van Belleghem is an expert in customer focus in […]

Virtual book launch: The Offer You Can’t Refuse, a management book by Steven Van Belleghem

Steven Van Belleghem

In September 2020 the new management book of Steven Van Belleghem, ‘The Offer You Can’t Refuse‘, was released, in which the author describes a story about the future of customer experience. Steven has just hosted a virtual book launch and here is the full video of the event. Steven Van Belleghem is an expert in customer […]

Steven Van Belleghem Keynote Speaker: The Future of Customer Experience and Customer Centricity

Steven Van Belleghem

Steven Van Belleghem is an international keynote speaker whose core expertise is customer experience in a digital world. In his keynotes, Steven Van Belleghem speaks about the future of customer experience. Steven believes in a bright future where companies play the long-term game with their customers. His passion is spreading ideas about the future of […]

Steven Van Belleghem: Customer Experience Beyond Convenience

Steven Van Belleghem

Steven Van Belleghem is launching his fifth management book ‘The Offer You can’t Refuse’ in September 2020. In his new book, Steven answers a very important question—What if customers want more than excellent service? He talks about technology, personal involvement and social commitment, and gives concrete application for effective customer relations. We are moving into […]

Steven Van Belleghem: The Best Strategy Forward While Facing the Corona Crisis

Steven Van Belleghem

In a recent blog post, Steven Van Belleghem tackles the effect of coronavirus pandemic on most industries worldwide and what companies must do to emerge victorious amidst the struggle for survival. Here are some highlights: Go for long-term relationships with customers: trust and reputation In my opinion, the best strategy forward is to invest in […]

Steven Van Belleghem: The future of customer experience: keynote compilation of 2019

Steven Van Belleghem

Entrepreneur and global thought leader Steven Van Belleghem had an amazing 2019, delivering keynotes all over the world. Steven combines customer-centric thinking, latest digital trends and the human touch in his presentations. He has given more than 1,000 presentations at events in over 40 countries in his core expertise on the future of customer centricity. This […]

Keynote Speaker Steven Van Belleghem on Customer Experience

Steven Van Belleghem

In 2018, Steven Van Belleghem gave more than 100 keynotes in more than 25 countries. His topics are the link between technology and customer experience. His keynote presentations are about the future of customer experience, artificial intelligence and customer experience, and much more.Please check out these 11 short clips from keynote speaker Steven Van Belleghem on […]

Steven Van Belleghem Spoke about the Customers of the Future with President Obama in the Audience

Steven Van Belleghem

Steven Van Belleghem spoke at the ‘Forward Thinking Leadership’ in Amsterdam in Sep 2018, sharing an update of his ‘customers the day after tomorrow’ keynote, with President Obama in the audience. Here is the video of his presentation. Steven Van Belleghem is an expert in customer focus in a digital world. He is a popular speaker […]

Customers the day after tomorrow keynote by Steven Van Belleghem

Steven van Belleghem

Steven Van Belleghem shared his insights on “Customers the day after tomorrow” at Showtime 2017 Conference, which is the biggest sales enablement event in Europe. In his inspirational talk on become consumer-centric, Steven outlines several important points including: “What they didn’t do, the guys from Toys R Us and many other companies in the world […]

Steven Van Belleghem: Winning customers in a world of AI, bots and automation

Steven Van Belleghem

Steven Van Belleghem‘s “Customers the day after tomorrow” is both an informative book and also one of his exciting keynote. We are entering phase 3 of digitalization. This is a world of automation, bots and Artificial Intelligence. The benefits to customers will be HUGE. Customers will enjoy a world of faster than real-time customer service. A world […]

Steven Van Belleghem: Customers the day after tomorrow

Steven van Belleghem

Steven Van Belleghem‘s newest keynote “Customers the day after tomorrow” is all about how to win customers during this third phase of digitization—with customer experience is evolving into an AI-first business. Watch Steven’s enthusiastic delivery and insight on three key investment areas: consumer science, automated interfaces and intelligence augmented. This keynote is linked to a NEW book of […]

Steven van Belleghem: When Digital Becomes Human

Steven van Belleghem

Steven Van Belleghem‘s keynote “When Digital Becomes Human” is all about the urgent need to transform customer relationships.   In the video below, Steven illustrates how customers these days live in a world of of self-service, big data, customer automation and the integration of the online & offline world. And he asserts that failing to implement the digital […]