Futurist and author Anders Sörman-Nilsson describes what brands can learn from luxury travel and 5-star service in India, inspired by the wow-factor at the Leela New Delhi and how his experiences at the Taj Mahal may shape the future of 5-class and customer service.
Anders is a Swedish-Australian reformed lawyer and the founder and creative director of the Sydney and Stockholm based research company — Thinque.
His unique global perspectives have been helping leaders, teams, and business owners in the USA, Europe, Asia and Australia make sense of and harness disruptive trends in innovations, generations and communications. His misfit insights have recently been manifested in his book Thinque Funky: Upgrade Your Thinking and amplified by endorsements via AFR Boss Magazine, Wired (UK), and Monocle.
He has advised and spoken to senior leaders and teams across 4 continents, and executed successful organisational change programs across cultural and linguistic barriers. He works with organisations like Cisco, IBM, Lilly, Randstad, SAP and AXA.