Brett King, best-selling author of BANK 2.0, a renowned public speaker and advisor to some of the world’s biggest financial services organizations and leading brands, provides the keynote address for the ACI Community Financial Confernece 2012, addressing “The Big Shift.”
Brett shares his knowledge and expertise on banking and how customer behavior and technology are changing the future of financial services in this highly engaging session. Here to challenge your thinking and prepare you to address the next chapter in banking for your financial institution, Brett’s session explains:
· Why customer behavior is so rapidly changing, including the four phases of disruptive change;
· How community financial institutions and their branches must evolve;
· Why checks are rapidly disappearing and cash is next;
· Why your mobile phone will replace your wallet in the next 2-3 years; and
· How financial institutions must reinvent themselves or become irrelevant.