Customer journeys and the future of financial services
“As customers embrace the blackberry, iPhone, and new devices like the iPad, banks are marginalized as a transaction platform and telcos, aggregators and players like PayPal are capturing customers…”
- What is customer centric service development?
- What are innovative options for organizations?
- How to be excellent innovators?
Brett King, Strategist, Advisor and Futurist for the Financial Services Sector and the author of Bank 2.0, a bestseller dealing with the impact of technology on customer behavior and financial services, will be the keynote opening speaker on April 5th at the EPCA Payment Conference.