Dr Fermin Diez shared that ChatGPT should be a complement and not a replacement for HR, in a recent interview.
He thinks that ChatGPT is an AI tool that can be used to tackle operational and time-consuming tasks more easily than people.
For example, one of its potential uses is to analyze resumes and job applications, and it has an added advantage of being able to quickly generate reports on what it has seen. This is in contrast to chatbots, which can only be programmed to check for keywords in resumes.
I also think that the software will have a problem if anything is too complex and has many interactions. Particularly, things that have to do with organisational dynamics, politics, and so on. To take another example: if I want to look at the next role an employee can take, it can give you all the answers. However, we as HR know that this employee would never get along with a certain boss and so one of the roles may be an issue – now this is something ChatGPT cannot do.
So, for that kind of nuance or dynamics, you would need someone who gives proper advice.
Another thing is – you can use ChatGPT to look at trends in the market, but you can’t really use it to plan the future.
The key point is that it should be a complement, not a replacement, for HR. And in maintaining the human touch, it is important to use personalised language, as mentioned earlier, and add empathy to your messaging.
Essentially, you can make it more human – but it isn’t human.
Read more about it here
Fermin Diez has a life-long commitment to the development of people and the HR profession with over 40 years of experience in transforming individuals and organizations, centered around the theme: “Implementing Strategy Through People”.
He wears multiple hats and has gained teaching, research and “real world” experience as a business and HR leader, Board Director & Advisor, University Professor, Author, and Thought Leader in over 40 countries.
As a business leader, he has managed the P&L in several geographical locations and businesses. As an HR leader, he has been Regional Head of HR for two large MNCs in AsiaPac and in Latin America. Currently, as Deputy CEO at the National Council of Social Service in Singapore, he aims to improve the capabilities and capacity of the Social Service sector in the country.
He has co-authored three books: ‘Human Capital and Global Business Strategy’, ‘The Remuneration Handbook’ and ‘Fundamentals of HR Analytics’, which you can check out here and was recently named a Top HR Influencer in Asia.
He is a frequent speaker at regional and global fora on topics related to compensation, strategic HR, talent management and development, career planning, mergers and acquisitions from an HR perspective, building teams, global HR, education, public sector HR practices and HR Analytics.
- Fundamentals of HR Analytics: Why every HR Person should know about People Analytics and how to link HR practices to business outcomes
- The Rewards Renaissance: Where HR needs to go to embrace the “Future of Work”. Hint: The next frontier in the HR world is Compensation
- Implementing Strategy Through People: What every businessperson needs to know about HR and how to be a better consumer of HR services.
- With Su-Yen Wong we can also do joint talks about personal transformation, using our own journey to manage our “retirement”, our health and our future
Contact us if you would like to engage Fermin Diez to speak at your next event.