How to create unforgettable customer experience? Jerome Joseph exemplifies with a customer service story from Disney.
Brand experience strategist, brand coach, and best selling author Jerome Joseph is a key catalyst in expanding management focus from the tactical issues of brand and experiences to key strategic issues including customer experiences and online brand conversations. He has developed cutting-edge thinking and practice on how organisations can achieve brand differentiation and long-term customer loyalty through the strategic implementation of brand experiences in the era of new technologies and trends. The results can be a measurable increase in market penetration and revenues.
Jerome Joseph is the head brand coach of Brand One, a leading corporate brand training agency which offers customized training programs and seminars for organizations around the world. Dynamic interactive programs provided by Brand One include Experience Marketing, Branding 3.0, Brand Experience Strategy, Branded Customer Experiences, and Brand Strategy workshops, all designed to boost your bottom line through effective branding.
He is also the managing partner & Head of Brand engagement for global brand consultancy The Brand Theatre. Jerome works with brands across Southeast Asia on brand research, brand strategy, and brand engagement, both online and offline.