Malaysia-based motivational speaker Jonathan Low has just published his new book: “Seven Proven Practices to Convert Clients into Amazing Fans”, which was drawn from more than 25 years of his experience in the hospitality industry & consulting work. Available now at major bookstores in Malaysia.
Every business wants to convert its clients into amazing fans. Not only will such clients stay with you for the long term, they will also be your organisation’s best ambassadors through their enthusiastic word-of-mouth advertising. Great organisations create an environment in which their best performers can do what they excel at, over and over again.
These are emotionally engaged employees who are attuned to customers and their needs. Ultimately, such fans will help sustain your business, growing it and making it prosper. These seven practices, embodied in the word “S.E.R.V.I.C.E” , are applicable to all businesses involving human interaction and engagement -a proven strategy on how to win the trust, confidence and loyalty of the general public and other businesses they deal with.
As one of Asia leading Relationship Mastery & EQ Leadership speaker & coach facilitator, Jonathan has been a transformational and inspirational speaker at numerous conferences and conventions besides facilitating numerous revenue management, sales & relationship mastery, customer service and lEQ eadership programs.
A powerful international dynamic speaker, trainer and coach, he has successfully delivered his high energy, fun and greatly engaging programs to international participants (ranging from executives to senior managers and directors) in Beijing, Bangkok, Bali, Jakarta, Jogjakarta, Surabaya, Hanoi, Singapore, Kuala Lumpur and in Malaysia, helping well-known global leading hotel groups and multinational corporations improved their performance, productivity and profitability.