Leading Futurist, Mike Walsh, spoke about the role artificial intelligence and machine learning will play during a keynote appearance at the recent American Bankers Association National Conference for Community Bankers in Honolulu.
Community bankers can forget millennials. If they want to think about their future customers, they should look at 8-year-olds.
Walsh said that banks will need to cater to the preferences of this generation, which is being raised alongside AI assistants such as Amazon Alexa and Google Home, and deliver more personalized services. That will require changes in bank culture and structure, he said.
It’s not enough for community banks to hire or outsource data scientists or AI experts, Walsh said. “Technology has already transformed your organization,” he said, noting that banks have made substantial investments in recent years in core technology upgrades and partnerships with fintech companies.
However, he said, “none of that really makes much difference unless you look at your true operating system, which is your culture. Culture is really what makes all the difference.” That boils down to the way employees interact, collaborate, solve problems and make decisions, Walsh said.
Read the rest of the article about Mike’s keynote here.
Mike Walsh is the CEO of Tomorrow, a global consultancy on designing business for the 21st century. His expertise is giving leaders advise on how to thrive in this era of disruptive technological change. Mikes travels the world over 300 days a year, interviewing innovators, entrepreneurs and corporate revolutionaries to give his clients and audiences the freshest and best vision of tomorrow’s opportunities.
Mike has delivered close to a thousand keynote speeches to companies in almost every industry around the globe. In 2014, Mike was invited to be a main stage keynote speaker at the renowed Million Dollar Round Table where his customized presentation reached more than 8,000 people.
Aside from being a favored speaker to several global Fortune 500 companies, Mike is also a prolific writer. His international publications include articles in BusinessWeek, Forbes and the Wall Street Journal. He is also the author of the best-selling book FUTURETAINMENT (published by Phaidon and winner of the design award by the Art Director’s Club in New York) and The Dictionary of Dangerous Ideas.
Mike was the founder of Jupiter Research (Australia), was a senior strategist at News Corporation (Asia Pacific Region). He is currently a board member and strategic investor in the North Alliance, Scandinavia’s leading digital marketing group.