Po Chung, Co-founder of DHL, Published New Book “Designed to Win”

After retiring from the day-to-day management of DHL in 2001, Mr. Chung took up painting and had his works displayed and purchased by galleries and private collections. In 2004, he became a candidate for a Master of Fine Art, at the Hong Kong campus of the Royal Melbourne Institute of Technology University, and in the Summer of 2006 he earned his MFA degree for his distinctive Chinese landscape paintings. Mr. Chung received his Honorary doctor degree from RMIT in May 2011.

In January 2006, Mr. Chung spearheaded the creation of the Centre for Asian Entrepreneurship & Business Values (CASEBV), at the University of Hong Kong, and had co-taught a course in Entrepreneurship for 8 years.

Mr. Chung had sponsored the placement of 20 Fulbright scholars, a program administered by the Council for International Exchange of Scholars. This highly prestigious group of scholars is the U.S. Government’s flagship academic exchange effort, holds on behalf of the United States Department of State. Over a four-year (2008–2011) initiative, these academic leaders had assisted and advised Hong Kong’s eight universities on their development of a General Education Program, which was launched when the region’s universities changed from a three-year to four-year undergraduate degree academic term.

Mr. Chung is particularly passionate about the nature and value of superior service required for the success of global centres of commerce as most developed communities have shifted from manufacturing to service economy. His professional life has been dedicated in large part to understanding how to provide superb service, how to educate others as superior service leaders, and how to design and operate service sector organizations.

As a co-designer of a global people centric network for DHL, Mr Chung firmly believes that humans work better in networks and network with superior leaders always out-competes those with inferior leaders. He calls it “Network vs. Network”.

In his capacity as the Chairman of HKI-SLAM, Mr. Chung is a champion of the effort to develop service-network leadership related courses and executive training programmes for Hong Kong’s major universities and organizations.

Mr. Chung is an accomplished painter, calligrapher, classical music enthusiast, diarist and photographer.

Mr. Chung is also author of the Service Masters Editions: The First Ten Yards – The 5 Dynamics of Entrepreneurship and how they made a difference at DHL and other successful startups (available in English and Chinese), Service Reborn, The 12 Dimensions of a Service Leader and 25 Principles of Service Leadership. His most recent book is DHL: From Startup to Global Upstart.

As a thought leader, Mr. Chung was made an Officer of the Most Excellent Order of the British Empire (OBE) in 1995, in recognition of his commitment to the arts community. In 2002, the Hong Kong Government awarded Mr. Chung the Silver Bauhinia Star for his distinguished service to the logistics industry.

Po Chung has received the following honours:

• The Hong Kong Polytechnic University – University Fellow (January 2018)
• The Education University of Hong Kong – Honorary Fellowship (April 2016)
• Royal Melbourne Institute of Technology – Doctor of Fine Art (honoris causa) (May 2011)
• The University of Hong Kong – Honorary University Fellowship (December 2008)
• Beta Gamma Sigma Honoree (2008)
• Silver Bauhinia Star (2002)
• Justice of Peace (JP) (1997)
• Officer of the Most Excellent Order of the British Empire (OBE) (1995)
• Outstanding Overseas Chinese Entrepreneur, Republic of China (1990)

And published the following:

• The First 10 Yards – The 5 Dynamics of Entrepreneurship.
• <草根创业的5项修炼>.
• <落力退休> (My Entrepreneurial Retirement Journey).
• Service Reborn: The Knowledge, Skills, and Attitudes of Service Companies.
• 25 Principles of Service Leadership.
• The 12 Dimensions of a Service Leader
• DHL: From Startup to Global Upstart
• Pillars of a Service Hub
• Making the Invisible Visible