Avi Liran

Cultivating delightful organisational culture

Categories: Business, Customer Experience, Leadership, Motivational, Performance, Personal Growth, Singapore

Avi Liran is the creator and designer of the edutainment concepts of “Delivering Delight”, “Leading with Values & Purpose” and “JoyCare Leadership”. He has been researching the topics of delight and effective appreciation since 2006.

Avi believes that everyone in the world is or has the potential to become a “Chief Delighting Officer,” combining results with care and joy to create super engaged and top performing teams.

His interactive, refreshing and always entertaining talks and experiential programs focus on Positive Leadership, Values and Purpose to cultivate a Delightful Organizational Culture.

Avi helps leaders and managers transform and upgrade their culture to create a Delightful Employee Experience (DEX) that empowers employees to become super engaged and passionate to deliver an authentic Delightful Customer Experience (DCX).

Avi has shared his thought-provoking, inspiring, content-rich, interactive, entertaining, memorable and always delightful presentations to delighted audiences across in 18 countries (so far) in Asia-Pacific, Europe and the Middle East (including Australia, Bhutan, China, Estonia, France, Hong Kong, India, Indonesia, Israel, Malaysia, The Maldives, The Netherlands, Philippines, Singapore, Spain, Switzerland, Thailand and Turkey)

Avi’s practical approach leverages on his diverse international experience in leadership and management positions in the corporate and the public sectors. He was a VP of marketing in two ICT companies. As a diplomat (Economic, Trade and Tourism Attaché for Southeast Asia) he initiated and negotiated formation of two bi-lateral R&D and VC funds. He worked with Singapore Telcom to invest in the first 9 startup companies.

With a delighted client list, including Dell-EMC, Lenovo, Credit Suisse, Marriott, MBS, Visa, Turkish Airlines, Accor Hotels, UOB bank, SingTel and many other top organisations, you are set for a delightful and transformational learning experience.

Delivering Delight
Cultivating delightful organisational culture by nurturing delightful leaders

Success of digital transformation relies on the convergence of the logic and systems with the empathic human delight.
As leaders have the highest impact on the culture, it is paramount that they role will model delightful values consistently.
During this talk, they will be inspired to re-ignite their inner delight so they can unleash and develop the hidden potential of themselves and their team. That will result with a supercharged team working to deliver DCX (Delightful Customer Experience) with consistency, enthusiasm, higher energy, engagement and performance.
Bringing the joy of friendship and the best of humanity to your workplace and community has never been so powerful and intuitive.

What your audience will learn:

How developing a delightful culture is one of the most effective ways to ignite intrinsic motivation, keep and attract best talent and uplift engagement
How combining focus on results with genuine care in developing your teams is a multiplier when it comes to motivation and engagement
How moving up the levels of delight, creates a memorable Delightful Employee Experience (DEX), DCX and raving customer advocacy
How to protect your culture by effectively managing difficult situations and bouncing back by igniting your Delight Operating System
How to recognize and appreciate people effectively
How to celebrate small wins & Have fun while delivering results

Delivering Delight Across Cultures
Uplift intercultural intelligence: connect with similarities and celebrate differences

A funny, interactive and entertaining keynote taking a humouristic view on cross cultural differences and how to overcome them using universal tools of delivering delight.

Avi shares his experiences from living in Asia since 1992 and spices his talk with comical real life and embarrassing situations to help the audience avoid some basic cross cultural differences misunderstandings.

How moving up the levels of delight helps to avoid basic cross cultural mistakes.
How to use KinMorsityTM (Kindness, Humor and Generosity) mindset to avoid simple intercultural awkward moments.
Replacing judgment with curiosity.
PRC = Patient, Relations and Communications.
Importance of humility.
Acceptance is a bliss.
Use appropriate self humor to bounce back from embarrassment.

Dare!
To Ask, To Fail & To Challenge
In this interactive, thought provoking and humourist talk, Avi shares with the audience three candid secrets from ancient Jewish tradition and the modern Start-up Nation of Israel ways of life.

Avi, a former IT geek, CMO of ICT companies and a VC investor who was instrumental in setting investment vehicles in start-up companies that exceeded 1.5 billion dollars.

Avi challenges the audience to expand their comfort zone to allow more critical conversations, debates and arguments while keeping the values of respect and openness.

What your audience will learn:

How to dare to ask questions and argue your case effectively
How to dare to challenge the statues quo by adopting “Chutzpa”
How to use “Mazal Tov” mindset to bounce back from failure and celebrate efforts and new learning
How to take greater ownership to avoid the BMW trap (Blame, Moan and Whine) using combat pilots debriefing methodology. Planting seeds to transform the culture into a real-time learning organisation

Avi exceeded my expectations when he delivered his interactive keynote “Delivering Delight Across Cultures” during our annual event with more than a hundred top travel and procurement managers. We had received an overwhelming amount of positive thanks from participants who loved the talk. They shared that that his keynote talk was authentic, inspiring, motivating and delighting.
Ilker Basaran, Director, Turkish Airlines

Avi ‘nailed’ it in his presentations. He in fact had two standing ovations! Post Conference feedback from participants confirmed that Avi rated in the top bracket of presenters that they had ever come across. I had never come across a presenter who put in so much time with me to ensure the audience’s expectations were meet. And as a convenor – a wonderful bonus: Avi was very easy to work with!
Ross Gage CEO at Australian Swim Schools Association; GM, Carlile Swimming

We worked with Avi and his team for a period of 6 months. The leadership team at Marina Bay Sands had a great time participating in his workshops and took back several learnings that were implemented in their Operations. The hotel moved from approx. 140 rank on TripAdvisor to 36 in the 12 months. No better proof that happy employees mean happy customers!
Jay Thyagarajan, Executive Director Strategy, Planning, Productivity and Service Quality, Marina Bay Sands

I’d engaged Avi to design and conduct a leadership workshop for my AP Marketing team, and the results were great! Avi was able to design a very creative program with strong messages in line with our business priorities. He brings an infectious energy to the workshop, with creative ideas, executions and a healthy dose of humor. Team really enjoyed the session and gave very positive feedback! Everyone walked away feeling very energized and engaged.
Howie H S Lau, (former CMO Lenovo and Starhub), current CDO IMDA

Avi has a gift in ensuring companies enjoy every single learning process. He installed an atmosphere in our team that brought us to great success. Even sharing a coffee with Avi is a pleasure.
Augusto Muench, President of Region South America for Boehringer Ingelheim

We were delighted to have Avi deliver his unique style of edutainment at our conference, Contact Centres Asia. He got the entire audience laughing, learning and even dancing! His presentation was one of the major talking points of the event and approximately 90% of the attendees’ feedback listed Avi as one of their favorite speakers from the event.
Richard Pain, Content Strategist & Digital Content Editor, IQPC

There’s a reason that Avi Liran is one of the highest rated speakers in Asia. He is entertaining, interactive with audience and highly informative. His thesis about the power of asking and finding joy and happiness at work and in life should resonate with every attendee and everyone, everywhere. His energy and enthusiasm is infectious and I highly recommend.
Elliot Clark, CEO & Chairman at SharedXpertise, HRO and CR International Conference

We had the pleasure of having Avi as a keynote speaker at itSMF Annual Conference. Avi enthralled the participants with his wit, knowledge and experience. The hall was simply exploding with energy as participants danced and played at the activities. And then you realize that you cannot just learn enough from Avi because he has so much to offer. Above all, what I really appreciate about Avi is his emphasis on the congruence between our inner and outer worlds – hallmark of a great leader and mentor!
Rahid, Mohiuddin, Manager application Services AsPac, Data & Analytics at Johnson & Johnson

Avi Liran

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