Dennis Khoo

Driving Digital Transformation

Categories: Banking, Business, Change, Digital, Fintech, Innovation, Leadership, Singapore, Strategy, Technology, Trends

Dr Dennis Khoo is an accomplished digital transformation expert, author and speaker in innovation and leadership. Armed with dual experience in Information Technology and Financial Services, he has a unique advantage in developing and executing strategies for the transformation of businesses in a digital world.

Dennis is author of the bestselling book Driving Digital Transformation in which he describes his experience leading complex digital transformations and the playbook he created (“taP”) to significantly raise the probability of success of complex digital transformations.

Dennis was a senior banker who had previously run billion dollar businesses as head of consumer banking for Standard Chartered Bank and UOB in Singapore. He was responsible for many of the innovations in the consumer banking industry in Singapore and has won multiple awards, e.g., Winner of Asian Banker Best Deposit Linked account in 2007, Winner of Asian Banker Best Payment Product in 2011. Dennis has hands-on experience in every product area in consumer banking and was previously CEO-Designate in one of the consortiums bidding for the digital bank wholesale license in Singapore.

A digital bank pioneer in ASEAN, Dennis was global head of TMRW Digital Group (UOB’s Millennial digital bank), where he was responsible for the strategy, growth and delivery of the TMRW Digital Bank. The first TMRW Digital Bank went live in Thailand in 2019, and the second in Indonesia in 2020. TMRW won Global Finance Most Innovative Digital Bank in Asia Pacific in 2019. Dennis also led the joint venture initiatives into FinTech like Avatec.ai and VUI Pte Ltd as part of the ecosystem to support the growth of TMRW. Details at www.tmrwbyuob.com.

Dennis is a WABC (Worldwide Association of Business Coaches) Registered Corporate Coach, a certified Gallup Strengths coach, and accredited in Harrison Assessment Employee Development. Dennis has mentored and coached many successful executives in his long career.

Dennis was awarded the IBF Distinguished Fellow Award in 2012. The “IBF Distinguished Fellow” title is a prestigious title conferred upon industry captains and leaders who are the epitome of professional stature, integrity, and achievement. The Distinguished Fellows serve as a beacon of excellence for the industry.

Succeeding in digital transformation in a complex world.
the allDigitalFuture Playbook (taP): How to succeed in Digital Transformation and Innovation in a complex world.
Driving Digital Transformation: Lessons from building the first ASEAN Digital Bank

Congratulations! You hold in your hands an amazing case study of a traditional enterprise that took on the challenge of building the first digital-native bank for the ASEAN market. It’s a story that delves deeply into the challenges and opportunities for Asian business in the digital era. With an insider’s view, Dennis Khoo shares key decisions made – in business model, design, technology, culture, and organisational process – with lessons that are applicable for any traditional business pursuing digital transformation.
~ David Rogers, Bestselling Author of The Digital Transformation Playbook, Faculty at Columbia Business School

A rare gem in a deluge of books on digital transformation. Marries robust academic frameworks with the practical experience of a practitioner who has built a successful digital bank from scratch. Comprehensive and insightful, and the Asian lens through which Dennis guides the process of digital transformation makes it even more compelling reading.
~ Thio Boon Kiat, CEO UOB Asset Management

What a great book about “how to” create a #digital enterprise. Not only the author did it in TMRW (Digibank South East Asia) sharing his learning, also he shares deep and well structured thinking about the processes from A to Z. If you are in the journey of creating or transforming a digital enterprise (specially in financial services ) this book it is a best in class “cookbook” , it is full of real experiences, together with well documented and useful frameworks. Dr Dennis Khoo you rock , thank for putting so much learnings and deep and structured material accesible for all.
~ Gabriel Lazaro, SVP Head of Digital, Chubb International

Driving Digital Transformation articulates the future of banking and what banks must do to survive in the clearest, most compelling and thought-provoking way that I have come across. The principles described in the book are not just the typical anecdotes but a well-thought-out methodology on how to look at the transformation challenges. I believe it is a must-read for CEOs of any company facing the threat of digital disruption.
~ David Sosna, CEO, Personetics

Everyone is doing digital transformation today. Yet Dennis brings the rare combination of real experience in building digital banks and the thought discipline to organise it for us into this step-by-step, end-to-end playbook. Because it is rooted in evergreen principles covering customers, technology and leadership, I can see his approach applying to businesses beyond Fintech. A tour-de-force of thought discipline and comprehensive pragmatic advice. Highly recommended!
~ Tsun-yan Hsieh, Founder & Chairman, LinHart Group Former Senior Partner and Global Leader of McKinsey’s Organization and Leadership Practice

Dennis Khoo

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