Derek Williams

Employee Recognition & Customer Experience

Categories: Business, Customer Experience, Leadership, Management, Motivational, Performance, Sales

Most employees leave their job because of a lack of recognition. Derek Williams founded The WOW! Awards in the UK in 1994. This continuous process of “Catching people doing things right!” is an incredibly powerful way of engaging with customers and motivating employees by giving them pride in their work. Employees who feel engaged and appreciated are more likely to stay in a job, take less time off with sickness and give outstanding customer service.

Derek shares his experience of working with private and public sector organisations in the UK, Australia and USA. Set against his background in manufacturing and finance, Derek fully understands the challenges and brings clear pragmatic advice that will change the way you do things for ever.

Derek is a Fellow of the Professional Speaking Association, a member of the Institute of Customer Service, a past CEO of Society of Consumer Affairs Professionals and an Associate of Institute of Chartered Management Accountants.

As well as running The WOW! Awards, Derek is Chair of SLL and Inspire All, a UK leisure group with 2500 employees over 47 locations. He also continues to work in the front line for one of the UK’s largest retailers, “It’s how I stay connected with real customers and real situations. I never want to lose that grass roots connection.”

Derek’s first business venture won five national awards for customer service. He is author of “WOW! That’s what I call service” and was CEO of The Society of Consumer Affairs Professional in Europe for three years.

“The Incredible Power of Employee Recognition!”

Format: 45 – 90 minutes keynote, 4 hours workshop

This program is perfect for:

People who manage people
Team leaders and supervisors
Managers
C-suite

Organisations looking to keep their people motivated in an effective and cost effective way. Integrity and trust are key to this program.

Equally valuable to organisations that want to improve their performance as well as those that want to maintain their position at the top.

The audience will leave with:

Recognition versus reward; an understanding of what really motivates people
How to implement and maintain an effective recognition program

Based on 25 years of running The WOW! Awards – an employee recognition program that receives over 2,000 nominations per month. A fast moving, inspirational presentation that has delighted audiences around the world.

“WOW! That’s what I call service!”

Format: 45 – 60 minute keynote or 4 hour workshop.

This program is perfect for:

Senior management who care about their people and their customers. Creating a great place to work.
Teams wanting to improve service, reduce complaints. Creating a great place to be a customer.
Front line employees looking for tips and ideas to dazzle and delight their customers.
The audience will leave with:
An understanding of what customers really appreciate.
Practical tips and ideas that can be easily implemented.
A commitment to make change.
An understanding that great service is a journey.

This program has been delivered around the world for people in a wide variety of sectors – including private sector, public sector and charities.

“The highest rated speaker ever at our international conferences! That was AWESOME!!!!!!!” Caryn Brown, Events Director

Master of Ceremonies for Business Events

This is perfect for:

Conference organisers who want a successful business person and a professional speaker to host and facilitate a business conference.
Organisations that want an independent Master of Ceremonies to facilitate a successful meeting.
Awards Ceremonies requiring a Master of Ceremonies who can engage an audience and put participants at ease.
Any event that requires a quick thinking, empathetic and charismatic Master of Ceremonies.

The audience will leave with:

Satisfaction that an event has been run efficiently and to time.
A feeling that all participants and guests were made to feel welcome.

I’ve MC’d business conferences, awards ceremonies and corporate events in the UK, USA and Europe. Having organised many large events myself, I fully understand the importance of the MC role to facilitate and coordinate successfully.

The highest rated speaker ever at our international conferences! That was AWESOME!!!!!!!
~ Caryn Brown, Events Director

Derek is one of the best speakers I have worked with in almost 20 years of producing events! Throughout our International Customer Contact Executive MindXchange series of events he has blown our audiences away as a keynote speaker!!
Whether in the states or in Europe he continues to bring inspiration, powerful examples, and an infectious love for the people side of the business to an audience of high-level seasoned executives. Repeat and new participants from our audience have had this to say about him: “The Best Presentation of the Event”, “He was Fantastic!”, “Excellent, Thoughtful, Fresh”, “Outstanding”, “Killer Ending, Thought Provoking” and “Excellent on all Points”
~ Sandra Nelson, Senior Producer, Events Division, Frost & Sullivan

Derek Williams is an excellent professional speaker whose knowledge and vast experience on the subject of ’employee recognition’ is outstanding. At a recent Community Leisure UK meeting, with a room full of sceptical ‘already got the t shirt’ CEOs! Derek stepped in at the last minute and without any preparation held the audience’s attention for 90 minutes. A truly remarkable and inspirational speaker who I would totally recommend.
~ Ian Morton, MD Stevenage Leisure Ltd

Our Teams around Australia attending various sessions and workshops with Derek recently, said they had goose-bumps from start to finish. Derek is the expert guide and chief inspirer when it comes to enhancing employee engagement and how this leads to improved customer service. Peter Merrett. Director and Head of Customer Service
~ Jones Lang Lasalle, Australia

Derek Williams

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