Jonathan Low

Winning Clients’ Loyalty

Categories: Asia, Business, Customer Experience, Leadership, Management, Motivational, Sales

Jonathan Low centers his speaking and executive coaching work with organizations and senior executives around this premise to measurably improve their leadership effectiveness and business performance especially in the areas of Customer Service Experience, Sales Performance, Leadership Communication and Team Development.

Jonathan has more than 25 years of professional & international business experience in executive positions in the service industry and has worked with executives and their leadership teams throughout Asia and the Middle East. He is also recognized as one of the Global Guru Top 30 Hospitality leader and expert.

A Certified Speaking Professional (CSP) and one of Asia leading Service Mastery & EQ Leadership Coach, Jonathan has successfully delivered his high energy, fun and highly engaging keynotes or workshops to international participants. Jonathan is also a ICF Prof Certified Coach (PCC) and a Certified Coach with Marshall Goldsmith Stakeholder Centered Coaching.

As the CEO (Chief Experience Officer) of Global Success Learning Academy / Global Success Hospitality, Jonathan is described by his clients as inspiring, empowering, energetic and thought provoking yet caring. Jonathan continues to let leaders explore deeper levels of self-awareness and help them experience how this leads to greater personal and business success.

Key clients that Jonathan has worked with include AIA, Alinma Bank, Ayodya Resort Bali, Berjaya Hotels & Resorts, Cardinal Health, Centara Hotels and Resorts Thailand, Citibank, GSC Signature, Hotel Maya Kuala Lumpur, HSMAI Asia Pacific, IOI Properties, I&P Group, KL Convention Centre, Maybank, Mega Group Saudi, Melia Hotels & Resorts, MSIG Malaysia, Nestle, PATA, SEGI University Group, Siam Kempinski Bangkok, Singtel,, Supreme Council of Health Qatar, and Volkswagen.

Winning Clients’ Loyalty – 7 Proven Practices to Convert Clients to Amazing Fans

Every business wants to convert their clients or customers into loyal & amazing fans. Not only will such clients stay with you for the long-term, they will also be your best ambassadors through their enthusiastic, free, word-of-mouth advertising for your organization.

In this keynote workshop, the 7 Proven Practices to Convert Clients into Amazing Fans, embodied in the word “S.E.R.V.I.C.E”, is aimed at helping you discover the “how to”. It is about helping you build and exceed the customer service experience that affects your organization, your people and your personal leadership effectiveness.

Program Objectives:

Increase your personal self mastery skills in the areas of self awareness & emotional effectiveness
Increase your influential communication, productivity and teamwork cooperation of individual vis-à-vis team, both written and verbal communication
Develop better customer Engagement, Relationship & Connection for higher retention & loyalty to both internal and external customers

Global Leadership – Leading with Success

In a world of continual change and constant evolution, the need for leaders to be equipped with the right leadership competencies becomes even more important. Based on the research done by Marshall Goldsmith and his co-authors in Global Leadership: The Next Generation, this session will identify what tomorrow’s leaders will need to know, do and believe in order to successfully lead the global enterprise of the future.

Program Objectives:

Learn about the 15 leadership competencies, clustered in 5 groups to successfully lead the global enterprise of the future.
Apply the 4Cs of trust to improve the level and quality of engagement for higher productivity and performance.
Discover tools and assessments to measure and develop your leadership competencies in order to succeed as effective leaders in a globalizing and competitive business environment.

Real Customer Care with EQ – How does emotional intelligence work in customer care and employee engagements?

Managers can easily be distracted by administrative requirements of running a team — and while the emails and processes matter, ultimately service is delivered by PEOPLE. In the end, skill development, EQ appreciation and relationship mastery contribute the most to retaining talents, employee engagement and your profitability. In order to build these capabilities, managers need EQ themselves.

The key to building a real customer care culture (both internally & externally) is directly related to the engagement and emotional intelligence skills of the manager. Great leaders and managers recognize the necessity to understand, relate and communicate with a wide variety of people for a great service experience. The great manager also recognizes that each person is motivated and responsive to different stimuli and has different needs.

Program Objectives:

Achieve personal mastery and ownership in making the “Possibility” a “Reality” for higher employee’s productivity, engagement and loyalty.
Build key and meaningful relationships that matter, centre around EQ, in achieving impeccable service experience and breakthrough in interpersonal and business relationship.
Learn three different ways to motivate and develop the capabilities of your leaders in delivering real customer care.

Imagine the Possibilities – For breakthrough Success in Life, Relationships & Work

Motivational and Transformational Keynote that inspires, challenges and empower people to rise up from their current state and imagine the possibilities and potential that is within them.

It is about experiencing the breakthrough in achieving success in their personal and professional life. Imagine the Possibilities for greater performance, productivity and profitability.

Program Objectives:

Challenge and inspire the participants to go beyond their self-limiting beliefs in Life & Work
Building key and meaningful relationships in achieving success and breakthrough in interpersonal and work relationship
Achieving personal mastery and ownership to making the ‘Possibility’ a ‘Reality’ for higher productivity, performance and profitability

The Power of the ‘R’ Factor

Relationship Matters! The keys to growing your human capital and talents potential by deepening the people’s communication & engagements

The Power of the ‘R’ factors looks into how meaningful and high impact relationships & communication can make the difference between success and failure of the a sustainable people engagement and experience in organizations.

This session will help you develop a better understanding of your team and how they can relate to others better through communication, so that they can build better relationships and quality engagement with people, harness their connection potential, reach for their best in applying the power of the “R” Factors.

Program Objectives:

Managers will gained insights on themselves and others through the Power of Relationship Effectiveness
Cultivate the Law of Connection and Relationship Excellence in communicating, influencing and engaging with people
Understand and learn the key principles of ‘Serving It Forward’ and how this will help leaders and manager improve the level and quality of communication & relationships in building an organization where talents excel

“We recently had Jonathan lead a series of sessions at our annual Circle of Excellence Programme in Singapore for our top performers from across the world. His sessions received excellent feedback from participants for both impact and the practical nature of his content. Understanding how people process information based on their personality profile is absolutely critical in becoming a more effective communicator. I strongly recommend Jonathan Low for any organisation who believes that developing a stronger EQ is a necessary component of success in today’s competitive marketplace”
~ Global Head of Sales and Distribution, HSBC Retail Banking and Wealth Management, United Kingdom

“Jonathan has recently conducted a three-day training programme called “Hospitality Sales Negotiation and Presentation” for our Sales team at Centara Hotels & Resorts. We found Jonathan’s training highly practical and full of interesting techniques. After the training, we did a 4-scale satisfaction evaluation with the participants who all revealed a high level of satisfaction. The satisfaction evaluation report revealed the average result of 3.91 out of 4.00. The participants were very motivated and agreed that what Jonathan has trained them is so relevant and responsive to their needs”
~ Corporate Director of Training & Talent Development at Centara Hotels & Resorts, Thailand

“Jonathan delivered an exciting speech when he was invited attending our APAC HR conference at Melia Purosani last September. His facilitation style is so impressive, motivating and interactive. He is knowledgable and brings a high degree of expertise through his hospitality experiences. Besides, highly recommend to read his book Winning Clients’ Loyalty”
~ Human Resources Director, Asia Pacific Melia Hotels International, Shanghai China

“I had the pleasure to engage Jonathan as the Conference Speaker and Facilitator during several postings, among them at the Gran Melia in Jakarta and the Berjaya Hotels & Resorts in Malaysia. Jonathan’s enthusiasm, his “outside the box” teaching and approaches, the encouragement to discover and evaluate new and sometimes unusual opportunities and thinking was not only highly appreciated by the participants but also highly successful as it created the base to large improvements in Sales and Service deliverables. Needless to say that I can highly recommend Jonathan to any prospective interested party”
~ General Manager Hospitality Division at Central Cipta Murdaya, Jakarta, Indonesia

“I would like to thank you, Jonathan personally in giving us a general and full view of the key essentials of Customer Service Excellence. Your techniques are new, scientific and can easily be understood. It is really useful for me and my entire team. I was impressed with excerpts from the presentation and I just wanted to let him know that I am really grateful for being one of the participants. Thank you for sharing”
~ General Manager, Best Western Astor Hotel, Makati City, Philippines

“Jonathan’s speech ” Imagine the Possibilities ~ for breakthrough Success” at the Global Speakers Summit, Holland was truly inspirational, full of energy and fun. I loved the way we all participated and learned something about ourselves. Thank you Jonathan for being such a great speaker!”
~ Founding Director of Uniqueness Development Group, Athens, Greece
“I would like to thank you, Jonathan personally in giving us a general and full view of the key essentials of Customer Service Excellence. Your techniques are new, scientific and can easily be understood. It is really useful for me and my entire team. I was impressed with excerpts from the presentation and I just wanted to let him know that I am really grateful for being one of the participants. Thank you for sharing.”
~ General Manager, Best Western Astor Hotel, Makati City, Philippines.

“Dear Jonathan, I would like to thank you once again for a very enlightening and entertaining keynote presentation and workshop. The keynote on Personal & Leadership Mastery was certainly valid with our current challenging environment and all of us had so much to take away and use your examples not just for our working lives but also private and family lives. Interacting with our fellow colleagues and family in building a stronger bond is important and we have to change to meet with the demands in our home and work.“
~ AICR International President & President of ARDE & JARD Singapore

Jonathan Low

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