Jonathan Low

Winning Clients’ Loyalty

Categories: Asia, Business, Customer Experience, Leadership, Management, Motivational, Sales

Jonathan Low centers his conference keynote speaking and leadership coaching work with organizations and senior executives to measurably improve their leadership effectiveness, growth development, and business performance especially in the areas of Sales Performance, Service Quality, Leadership Communication, and Team Development. He believes that “Increased self-awareness accelerates professional relations and business success”.

A Global Speaking Fellow, Certified Speaking Professional (CSP), Master Certified Coach (MCC), and one of Asia’s leading Sales, Service & Leadership Optimiser, and International Author, Jonathan has successfully delivered his high energy, engaging and transformational keynotes to audiences globally.
Described by his clients as inspiring, empowering, and thought-provoking yet caring, Jonathan continues to let leaders explore deeper levels of self-awareness in a safe and trusting environment. This has helped his clients to experience greater intentional growth, inspiring them to new levels of discovery, productivity, and performance. Jonathan guides and coaches them through a plan that also involves valuable inputs and insights from key stakeholders to achieve results for their organizations, teams, and clients themselves.

Jonathan has more than 25 years of in-depth executive experience in leadership, sales management, customer experience, and business resilience, working with executives and their leadership teams throughout Asia, the Middle East, Africa, Europe, and North America.

Over the years, Jonathan has earned numerous well-recognized professional talent development accreditations and certifications in the field of leadership, executive coaching, emotional intelligence, mental toughness, trust- building, resilience, and assessments by reputed international organizations.

Achieving A Winning Sales & Service Performance Culture

A high-performance sales and service culture are important because of the efficiency, effectiveness, and productivity of an organization’s sales & service force has a direct and significant impact on revenue. The focus on this one-hour high-impact learning session will be on the attainment of a high-performance sales & service culture & mindset, working together as a focused aligned team, resilience, adaptability and optimism during disruptive times.

Transformational Leadership for Success

In a world of continual change and constant evolution, the need for leaders to be equipped with the right leadership competencies becomes even more important. This session will identify what tomorrow’s leaders will need to know, do and believe in order to successfully lead in the future.

Winning Clients’ Loyalty – 7 Proven Practices to Convert Clients to Amazing Fans

Every business wants to convert their clients or customers into loyal & amazing fans. Not only will such clients stay with you for the long-term, they will also be your best ambassadors through their enthusiastic, free, word-of-mouth advertising for your organization. In this keynote workshop, the 7 Proven Practices to Convert Clients into Amazing Fans, embodied in the word “S.E.R.V.I.C.E”, is aimed at helping you discover the “how to”. It is about helping you build and exceed the customer service experience that affects your organization, your people and your personal leadership effectiveness.

Real Customer Care with EQ – How does emotional intelligence work in customer care and employee engagements?

Managers can easily be distracted by administrative requirements of running a team — and while the emails and processes matter, ultimately service is delivered by PEOPLE. In the end, skill development, EQ appreciation and relationship mastery contribute the most to retaining talents, employee engagement and your profitability. In order to build these capabilities, managers need EQ themselves.

The key to building a real customer care culture (both internally & externally) is directly related to the engagement and emotional intelligence skills of the manager. Great leaders and managers recognize the necessity to understand, relate and communicate with a wide variety of people for a great service experience. The great manager also recognizes that each person is motivated and responsive to different stimuli and has different needs.

Program Objectives:

Achieve personal mastery and ownership in making the “Possibility” a “Reality” for higher employee’s productivity, engagement and loyalty.
Build key and meaningful relationships that matter, centre around EQ, in achieving impeccable service experience and breakthrough in interpersonal and business relationship.
Learn three different ways to motivate and develop the capabilities of your leaders in delivering real customer care.

The Power of the ‘R’ Factors

The Power of the ‘R’ factors looks into how you can lead, engage, effectively and thrive in disruptive times.

This session will provide you with empowering tools to achieve a higher level of self-awareness, discover your success patterns and navigating emotions for greater productivity and performance. It is about the responses, relationships, resilience and readiness for results that make the difference between success or failure in disruptive times through the Power of the ‘R’ Factors.

Key Learning Outcomes

Embrace the self-leadership competencies to successfully navigate your way to success to inspire your team.
Develop strategies for high trust engagements and relationships that matter.
Develop the resilience and agility needed to sustain and exceed the level of performance and business success.

Jonathan added a lot of value as a Keynoter at the Allinial Global 2023 APAC Regional Conference in Bali, Indonesia. We are happy to have him with us! Our members loved the session, learned a lot and I am sure they came back with valuable ideas to implement in their lives and work. Thanks for your great contribution Jonathan
~ Ozgur (H.) Demirdoven, Executive Vice President, Global Commerce at Allinial Global

I had the pleasure of working with Jonathan at the Annual Congress of the International Congress & Convention Association, which is comprised of executive level leaders in the meeting and hospitality industries from around the globe. I was responsible for moderating and facilitating two sessions that Jonathan presented at the Congress, In preparing for the sessions, Jonathan was diligent in ensuring that he understood who he was talking with and what he needed to deliver for them.
In both sessions, he provided valuable information and insights in a way that was highly interactive and very engaging. He was able to connect with the international and diverse audience and provide them with specific tools and strategies to help them in their respective businesses. It was a pleasure working with Jonathan and I recommend him for anyone needing a speaker or workshop leader on the topics of Leadership, Customer Service or Building or Customer Loyalty.
~ Terri Briening, Principal Briening Group Inc / Moderator for the ICCA Global Conference 2019

Jonathan, is natural speaker who can break the ice with the audience easily. We just had Jonathan to speak to our team across Asia Pacific. Virtual presentation on this platform is never a challenge for him. Instead, Jonathan made the session so interactive and everyone engaged to it. Clear and easy to understand presentation is Jonathan’s strength. Though our colleagues has different level of English, but all found the session fruitful and inspiring, Kudos to Jonathan and thanks for the inspiring session!
~ Lee Wee Jin, Regional Director APAC at HID Global

Jonathan recently presented at my offsite in Malaysia and it was amazing. He was inspirational while also being highly engaging and fun at the same time. My team left motivated because Jonathan was able to translate our needs into a way that made it very real for them to take forward. I look forward to next steps in working with Jonathan and I highly recommend him!
~ Tara Latini, Former Country Head RBWM HSBC Malaysia (current: Head of Wealth Distribution TIAA)

“We recently had Jonathan lead a series of sessions at our annual Circle of Excellence Programme in Singapore for our top performers from across the world. His sessions received excellent feedback from participants for both impact and the practical nature of his content. Understanding how people process information based on their personality profile is absolutely critical in becoming a more effective communicator. I strongly recommend Jonathan Low for any organisation who believes that developing a stronger EQ is a necessary component of success in today’s competitive marketplace”
~ Global Head of Sales and Distribution, HSBC Retail Banking and Wealth Management, United Kingdom

“Jonathan has recently conducted a three-day training programme called “Hospitality Sales Negotiation and Presentation” for our Sales team at Centara Hotels & Resorts. We found Jonathan’s training highly practical and full of interesting techniques. After the training, we did a 4-scale satisfaction evaluation with the participants who all revealed a high level of satisfaction. The satisfaction evaluation report revealed the average result of 3.91 out of 4.00. The participants were very motivated and agreed that what Jonathan has trained them is so relevant and responsive to their needs”
~ Corporate Director of Training & Talent Development at Centara Hotels & Resorts, Thailand

“Jonathan delivered an exciting speech when he was invited attending our APAC HR conference at Melia Purosani last September. His facilitation style is so impressive, motivating and interactive. He is knowledgable and brings a high degree of expertise through his hospitality experiences. Besides, highly recommend to read his book Winning Clients’ Loyalty”
~ Human Resources Director, Asia Pacific Melia Hotels International, Shanghai China

“I had the pleasure to engage Jonathan as the Conference Speaker and Facilitator during several postings, among them at the Gran Melia in Jakarta and the Berjaya Hotels & Resorts in Malaysia. Jonathan’s enthusiasm, his “outside the box” teaching and approaches, the encouragement to discover and evaluate new and sometimes unusual opportunities and thinking was not only highly appreciated by the participants but also highly successful as it created the base to large improvements in Sales and Service deliverables. Needless to say that I can highly recommend Jonathan to any prospective interested party”
~ General Manager Hospitality Division at Central Cipta Murdaya, Jakarta, Indonesia

“I would like to thank you, Jonathan personally in giving us a general and full view of the key essentials of Customer Service Excellence. Your techniques are new, scientific and can easily be understood. It is really useful for me and my entire team. I was impressed with excerpts from the presentation and I just wanted to let him know that I am really grateful for being one of the participants. Thank you for sharing”
~ General Manager, Best Western Astor Hotel, Makati City, Philippines

“Jonathan’s speech ” Imagine the Possibilities ~ for breakthrough Success” at the Global Speakers Summit, Holland was truly inspirational, full of energy and fun. I loved the way we all participated and learned something about ourselves. Thank you Jonathan for being such a great speaker!”
~ Founding Director of Uniqueness Development Group, Athens, Greece
“I would like to thank you, Jonathan personally in giving us a general and full view of the key essentials of Customer Service Excellence. Your techniques are new, scientific and can easily be understood. It is really useful for me and my entire team. I was impressed with excerpts from the presentation and I just wanted to let him know that I am really grateful for being one of the participants. Thank you for sharing.”
~ General Manager, Best Western Astor Hotel, Makati City, Philippines.

“Dear Jonathan, I would like to thank you once again for a very enlightening and entertaining keynote presentation and workshop. The keynote on Personal & Leadership Mastery was certainly valid with our current challenging environment and all of us had so much to take away and use your examples not just for our working lives but also private and family lives. Interacting with our fellow colleagues and family in building a stronger bond is important and we have to change to meet with the demands in our home and work.“
~ AICR International President & President of ARDE & JARD Singapore

Jonathan Low

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