Mike Wittenstein is Storyminers’ founder and senior partner. By his own admission, he is a designer who can’t draw. He’s also a world-class expert on customer experience, service, and business design, who has helped over 400 organizations in 25+ countries make their experiences better—to the tune of $1.5B in value created. As eVisionary, he started IBM’s first experience and service design practice and helped establish the international Customer Experience Professionals Association.
Mike is an international speaker and facilitator. He is ranked as a top customer experience influencer by Huffington Post, SAP, WittyParrot, and Vend. His clients include: Air Canada, Apple, AT&T, Barnes & Noble, Best Buy, BlackRock, Chick-fil-A, Clorox, Delta Air Lines, Holiday Inn, IBM, kinko’s, LeasePlan, McDonald’s, Party City, Publix, Safeway, SAP, Transitions Optical, and many other game-changing brands.
Mike earned his MBA from Thunderbird, BA from the University of Florida, and studied in Brazil and Russia. Other credentials include CMC, CCXP, and DTM. He speaks four languages, lives in the Atlanta area with his family, and tries to squeeze in woodworking projects on the weekends.