Rachel Botsman

The Currency of Trust

Leaders in organisations of all shapes and sizes are asking the same question: How do we build more trust? Yet it’s not quite the right question to be asking. Trust is given to us; it’s something we earn slowly, over time. It sounds simple but it’s increasingly challenging when it feels like we are living in an age of trust on speed.

From a decade of research and working with Fortune 500 companies, Rachel has observed how the way we think and talk about trust often doesn’t reflect the way trust works in the digital age. She provides clear insights into how we can make smarter trust decisions in different areas of our life. Through engaging stories, Rachel explains the four traits that create trustworthy environments and how to empower leaders, employees and colleagues to harness the true value of trust.

This keynote will give you:

• A clear understanding of why trust is fundamental for any organisation or relationship to survive and thrive.
• The four foundational traits of trustworthiness: competence, reliability, integrity and empathy.
• A powerful way of thinking and talking about trust, setting you up to be a better leader, team player, partner and parent.

Who Can You Trust in the Digital Age?

From government to business, banks to the media, trust in institutions is at an all-time low. We might have lost faith in some organisations and leaders, but millions of people hop into cars with strangers, exchange digital currencies, or depend on algorithms for recommendations. We still trust: but not the way we used to. Digital technologies are creating one of the biggest trust shifts in history – from institutions to individuals.

Drawing on her latest book Who Can You Trust?, Rachel explains why trust and influence now lie more with ‘the people’ – family, friends, colleagues, even strangers – than with experts or elites. This eye-opening keynote provides a dynamic guide to how trust is built, managed, lost and repaired in the digital age.

This keynote will give you:

• A clear understanding of new possibilities and challenges created by a new era of ‘distributed trust’
• A profound way of thinking about the difference between transparency and trust (and why one does not necessarily lead to the other)
• A new lens for framing disruption and change through a trust shift

Lessons in Persuasion: Trust Leaps

Imagine the first time we swallow a digital-tracking pill, hand over our life to a self-driving car or let a robot babysit our kids. There’s one thing all these leaps require: trust. But in an era where we are increasingly alarmed about issues like tech addiction and privacy, how can we be persuaded over the chasm of fear and encouraged to take a risk on something new? In this dynamic keynote, Rachel reveals the fascinating relationship between trust, risk and innovation. Bringing together a wide range of research and stories, she explains ways to overcome common trust barriers and how people learn to trust strangers, products and ideas.

This keynote will give you

• A clear understanding of how trust leaps enable innovation and change
• A new way of thinking about the trust state of your customers and employees
• A new lens on efficiency, speed and trust and the importance of the human touch