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Co-founder of Four Pillars Gin, Strategist

Digital transformation

Co-author of Retail 4.0: 10 Guiding Principles for the Digital Age

The Future of Retail

Sales and Personal Branding

When Digital Becomes Human

Cultivating delightful organisational culture

Advertising and Marketing in Asia

Expert on marketing, word of mouth, and customer service

British Celebrity Chef

Award Winning Executive Chef

How to Attract the Best Customers

Shopper Psychology & Consumer Behaviour

Renowned Sales and Motivational Speaker

Co-founder and Chairman Emeritus of DHL

Winning Clients’ Loyalty

Customer Experience Design

Customer Experience Guru

Hotel Online Reputation Management

Delivering Happiness

Sales Optimisation

Asia Luxury Branding

Motivational Humorist

Customer Experience & Sales

Xceptionalize Your Business

Winning the war for the modern customer