Which customer experience trends will shape 2022? What will CX look like in 2022? Steven Van Belleghem, author of “When Digital Becomes Human”, shared his insights on the top 10 customer experience trends are going to be huge this year. From artificial serendipity to re-inventing customer loyalty, and from loving your frustrated customers to defining ethical boundaries, this is just a small taste of what we can expect in the video here.
Steven Van Belleghem is an expert in customer focus in a digital world. He is a popular speaker at home and abroad. In his keynote presentations, Steven takes his audience on a journey to the world of modern customer relationships in a clever, enthusiastic and inspiring way.
Steven is the author of three bestselling books. He became known for his first book, “The Conversation Manager”, which won the award for most innovative marketing book of 2010. Steven also wrote “The Conversation Company” and his most recent book, “When Digital Becomes Human”. When Digital Becomes Human received the award of ‘Best Marketing Book of 2015’. Over 100,000 copies of his books were sold. When Digital becomes Human is published in 7 languages.
Steven is also an entrepreneur. He is a partner in consultancy firm Nexxworks, a co-founder of Zembro (a wearable start-up) and the co-founder of content creation company Snackbytes. He spent the first 12 years of his career as a consultant and managing partner of the innovative market research company InSites Consulting. During that time, the company grew from 8 to 130 staff with offices in 5 countries. Steven is also a part-time marketing professor at Vlerick Business School.
Steven’s speaking topics are:
- When Digital Becomes Human: About the transformation of customer relationships
- Customers The Day After Tomorrow: Winning customers in a world of AI, bots and automation