Dr. Joseph Michelli, author of bestseller The Starbucks Experience, presents why certain brands are top of mind to customers. [youtube=http://www.youtube.com/watch?v=UWY6xAJtFeA] Joseph Michelli Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who has been described as “catching what is right in the world and playfully sparking people and businesses to grow […]
Tag Archives: customer behaviour
Mike Walsh considers that the 21st century marketing is about just one thing – data, and for those in the retail space there has never been a better opportunity to re-imagine experiences and engagement by leveraging digital insights about the behaviour of their customers. [youtube=http://www.youtube.com/watch?v=rxPDSBOeqeE] Mike Walsh Mike Walsh, futurist speaker, author of Futuretainment and […]