Steven Van Belleghem is set to release his latest book “A diamond in the rough” in late September 2023. The core of the book is about ‘how to create a strong customer culture”. It’s based on the simple paradox that every company has the desire to be customer centric, but only a handful really become customer […]
Tag Archives: customer experience
21
Aug
Aug
Jeremy Schwartz, former CEO of The Body Shop and Pandora, shared his insights on data reporting to drive business in a technology conference. Jeremy Schwartz is an inspiring speaker and ‘superstar’ storyteller who shares his CEO & MD expertise from the world class consumer and retail companies – L’Oréal, The Body Shop, Coca-Cola and Pandora. Topics include organisational […]
Asia, Events, Insights, Speakers
Darren Thayre on Drive Strategy & Growth For The Next Leap Into The Future
16
Aug
Aug
Darren Thayre, Head of Innovation, Global Strategic Initiatives (APAC, Japan & China), Google and one of leading voices of Digital Transformation in Asia shared his insights on the Future of Work at TechHRSG. Here is the video recording of his presentation. Read more about it here. Darren Thayre is a digital transformation subject matter expert. He […]
Asia, Insights, Speakers
Jeremy Schwartz, Former CEO of The Body Shop and Pandora, Available to Speak in Asia
21
Apr
Apr
We at Speakers Connect are excited to share that Jeremy Schwartz, former CEO of The Body Shop and Pandora, is now available to speak in Asia Jeremy Schwartz is an inspiring speaker and ‘superstar’ storyteller who shares his CEO & MD expertise from the world class consumer and retail companies – L’Oréal, The Body Shop, Coca-Cola and […]
30
Dec
Dec
Here is Darren Thayre‘s recent keynote at a digital conference, on how to take the CEO, leadership team and the board on a transformation journey of their own. Darren Thayre is a digital transformation subject matter expert. He has worked with large enterprises all over the world on their digital plans and change programmes. He currently […]
23
Dec
Dec
Dave McCaughan shared his insights on the future of ageing in his recent interview with Credit Suisse for their #CSGameChangers platform. Dave thinks that longevity is the golden opportunity for many business. Watch the video here for his insights: Dave McCaughan has over three decades experience leading the development of advertising and marketing strategies across the […]
22
Apr
Apr
Derek Williams believes in the importance of great customer service in taking small businesses to new heights, especially during difficult times. He is the author of “WOW! That’s what I call service” and the founder of The WOW! Awards in the UK in 1994. Watch the video below to see why Derek believes in the […]
18
Feb
Feb
Which customer experience trends will shape 2022? What will CX look like in 2022? Steven Van Belleghem, author of “When Digital Becomes Human”, shared his insights on the top 10 customer experience trends are going to be huge this year. From artificial serendipity to re-inventing customer loyalty, and from loving your frustrated customers to defining […]
Asia, Speakers
Giuseppe Stigliano, Co-author of the best-selling Retail 4.0, Available to Speak to Asian Audience
22
Dec
Dec
Provinding an optimal customer journey is essential for the success of an e-commerce. Giuseppe Stigliano, CEO of Wunderman Thompshon Italy tells us which are the crucial points to take into consideration to build the best customer experience, taking into consideration the right balance between online and offline. Giuseppe will show us a preview of his […]
18
Dec
Dec
Steven Van Belleghem has recently published his new book, “The CX leader’s manual to customer excellence”. It contains the brilliant basics of customer experience: content that every company should read to become more customer focussed. In the second part, you can find 10 use cases of international brands that are known for their customer focus. […]
06
Nov
Nov
Chris Riddell, one of Australia’s most sought after futurists, believes that it’s never too soon to prepare your business for the world of tomorrow. His Business Beyond 2030 keynotes discuss this concept and more. Here are some details: It’s never too soon to prepare your business for the world of tomorrow. The speed of change […]
13
Oct
Oct
Joseph Michelli, author of multiple New York Times Best-Selling books and customer experience expert, discussed what business owners can take away from his book “The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging“, and how to implement some other valuable customer experience practices, in an online interview. Joseph Michelli, Ph.D., […]
18
Aug
Aug
Avi Liran answers an important question—can you train yourself to deal with difficult times? as he introduces radical, simple and a funny hack to find deep joy in emotional pain, toxic situations, and difficult people. Working since 2006 with thousands of leaders and managers, Avi is researching the concept of delightful leadership and creating delightful […]
16
Aug
Aug
Ken Hughes shares insights on the psychology of survival. We love a good survival story. Books are written, movies made, the average person in awe of the survival efforts and drive of the protagonist, cheating death despite the odds. It is worth exploring the characteristics and attributes that the survival research outlines so that we can […]
Asia, China, Speakers
Simon Collins, Former Dean of the School of Fashion at Parsons, Available to Speak at In-person Events in China
11
Aug
Aug
We at Speakers Connect are happy to share that Simon Collins, WeDesign.org founder and former Dean of Parsons School of Design, is available to speak in China for in-person events! Watch his speaker showreel below to learn more about Simon’s work: Simon Collins is a design thinker, speaker, writer, educator, designer and advisor. Following a career […]
Asia, Events, Insights, Speakers
Chef Dirk Haltenhof Spoke About Japanese F&B Culture in Today’s World, Hospitality and End User
28
Jul
Jul
Chef Dirk Haltenhof, Executive Director Culinary, The Katara Towers, Lusail, Raffles and Fairmont at Raffles Hotels & Resorts, spoke recently at the Informa Saladplate 3rd Japan Festival on “Japanese F&B culture in todays world, hospitality and end user”. He shared, in his virtual keynote, why Japanese food were so fascinating, and what were the latest […]