Tag Archives: customer experience

Conversation with Dave McCaughan – 2021: Health and Wellness will be different

Dave McCaughan

In a recent webinar, Dave McCaughan had discussions with industry experts on the foresight of health and wellness, exploring how the consumer journey will look in 2021 and discovered how we can win-win-win in this fast-moving era, especially after the covid-crisis. Vast subjects such as water, sustainability, immunity, nutrition, new life builders, innovation, change management, […]

Chris Riddell – FUTURE/RESET 2030

Chris Riddell

Renowned futurist Chris Riddell believes that this is the time to reset, for your new future and asks an important question—-“What will be your next move?” Chris explains “This is not the new normal. This is constant change. This is a world moving faster than ever before. This is the beginning of an incredible, reimagined future. […]

Steven Van Belleghem: 8 customer experience trends for 2021

Steven Van Belleghem

Steven Van Belleghem believes that the new COVID-19 reality has had a huge effect on human behavior and has put customer experience into even greater focus. He shares eight customer experience trends that will most affect us in 2021 and beyond: Read more about it here. Steven Van Belleghem is an expert in customer focus in […]

Mike Walsh: How AI will change the future

Mike Walsh

What if the next great leap in technology was not systems that ran faster and more efficiently, but we’re capable of anticipating our every need? We are just at the beginning of a radical transformation of life as we know it. The starting point, according to futurist Mike Walsh in this excerpt from one of […]

Virtual book launch: The Offer You Can’t Refuse, a management book by Steven Van Belleghem

Steven Van Belleghem

In September 2020 the new management book of Steven Van Belleghem, ‘The Offer You Can’t Refuse‘, was released, in which the author describes a story about the future of customer experience. Steven has just hosted a virtual book launch and here is the full video of the event. Steven Van Belleghem is an expert in customer […]

Matt Jones: Four ingredients to being a successful business

Matt Jones

Matt Jones, founder of Four Pillars Gin and Brand Strategist shares his four ingredients to being a successful business. Watch the video below to learn about what these four are: Matt Jones is one of Australia’s leading strategists and storytellers when it comes to the intersections of brand, business, leadership, experience, culture, technology, human behaviour and […]

Steven Van Belleghem Keynote Speaker: The Future of Customer Experience and Customer Centricity

Steven Van Belleghem

Steven Van Belleghem is an international keynote speaker whose core expertise is customer experience in a digital world. In his keynotes, Steven Van Belleghem speaks about the future of customer experience. Steven believes in a bright future where companies play the long-term game with their customers. His passion is spreading ideas about the future of […]

Chris Riddell’s Purposely Built Studio Upgrades Your Virtual Event Experience

Chris Riddell, leading futurist, has built a studio that would upgrade your virtual event experience tremendously. With the assistance from his production team, Chris is happy to deliver livestream keynote and also facilitate bigger-scale client events from his purposely built studio. Clients can also book him for to run live virtual Q&A sessions with their […]

Dave McCaughan: We consider our water footprints for our sustainable future

Dave McCaughan

Dave McCaughan, marketing expert, shared his insights on water footprints in his recent interview. Water footprints is not a very popular concept yet. Nevertheless, for almost every product we consume, there are water footprints. We must raise awareness of how much water we consume, and how precious it is, for our sustainable future…. Dave McCaughan has […]

Chef Dirk Haltenhof RTHK Interview: Impact of the COVID-19 Pandemic on the F&B Industry

Dirk Haltenhof

Celebrity chef Dirk Haltenhof was recently interviewed by RTHK Radio on the impact of the COVID-19 pandemic on the F&B industry, and how his team has been innovating quickly to adapt to the changes to continue serving the customers. Listen to the entire interview here. Born and raised in Black Forest, Germany, Dirk Haltenhof developed a […]

Cate Trotter: How has the smartphone transformed the way we shop?

Cate Trotter

Retail expert, Cate Trotter, in her recent article, elaborates on how the smartphone has changed retail experience. She used examples from Starbucks, Net-a-porter, Nike, 7-Eleven, JD, and more to demonstrate how retailers are getting innovative with mobile commerce. Think back to the first mobile phones for a moment. Now think how far we’ve come in […]

Dirk Haltenhof, Award Winning Executive Chef, Joins Speakers Connect

Dirk Haltenhof

We are most delighted to have Dirk Haltenhof, Award Winning Executive Chef, joining us at Speakers Connect! On top of his superb cooking skills, audiences are also most impressed by Chef Dirk’s great business acumen. His speaking topics include: Motivation and Leadership in Service Hospitality Food and Beverage, Trends and Innovation Well Feeling, Wellness and […]

Fireside Chat with Jerome Joseph on Personal Branding

Jerome Joseph

Brand and marketing expert, Jerome Joseph, has worked with over 1000 brands in 34 countries, and is the author of 8 best-selling books in branding. It is our pleasure to have Jerome to share his insights on personal branding with us in this fireside chat. Please contact us at [email protected] if you would like to engage Jerome […]

Steven Van Belleghem: Customer Experience Beyond Convenience

Steven Van Belleghem

Steven Van Belleghem is launching his fifth management book ‘The Offer You can’t Refuse’ in September 2020. In his new book, Steven answers a very important question—What if customers want more than excellent service? He talks about technology, personal involvement and social commitment, and gives concrete application for effective customer relations. We are moving into […]

Ken Hughes: The Captive Economy – Understanding the COVID-19 Consumer

Ken Hughes

Ken Hughes, Europe’s leading Consumer & Shopper behaviouralist shares insights on how to understand the COVID-19 consumer in his new keynote “The Captive Economy”. Ken shares how this disruption is reshaping social and behavioral norms and consumer values. He believes that it is essential for businesses to prepare for change, find new ways to communicate, new […]

Chris Riddell’s Purposely Built Studio for your Upcoming Virtual Event

Chris Riddell

Chris Riddell, leading futurist, has been building a studio that over the last few weeks for his client events worldwide. It is a purpose built studio, with a full production team designed for Chris to deliver livestream keynote / insight events and also facilitate bigger client events. Clients can also book him for to run […]