Tag Archives: customer experience

Engage Derek Williams to Inspire Your Team on Employee Recognition & Customer Experience

Derek Williams

Derek Williams believes in the importance of great customer service in taking small businesses to new heights, especially during difficult times. He is the author of “WOW! That’s what I call service” and the founder of The WOW! Awards in the UK in 1994. Watch the video below to see why Derek believes in the […]

Steven Van Belleghem: 10 Customer Experience Trends for 2022

Steven Van Belleghem

Which customer experience trends will shape 2022? What will CX look like in 2022? Steven Van Belleghem, author of “When Digital Becomes Human”, shared his insights on the top 10 customer experience trends are going to be huge this year. From artificial serendipity to re-inventing customer loyalty, and from loving your frustrated customers to defining […]

Giuseppe Stigliano, Co-author of the best-selling Retail 4.0, Available to Speak to Asian Audience

Giuseppe Stigliano

Provinding an optimal customer journey is essential for the success of an e-commerce. Giuseppe Stigliano, CEO of Wunderman Thompshon Italy tells us which are the crucial points to take into consideration to build the best customer experience, taking into consideration the right balance between online and offline. Giuseppe will show us a preview of his […]

Steven Van Belleghem: The CX leader’s manual to customer excellence

Steven Van Belleghem

Steven Van Belleghem has recently published his new book, “The CX leader’s manual to customer excellence”. It contains the brilliant basics of customer experience: content that every company should read to become more customer focussed. In the second part, you can find 10 use cases of international brands that are known for their customer focus. […]

Chris Riddell: Business Beyond 2030 Keynotes

Chris Riddell

Chris Riddell, one of Australia’s most sought after futurists, believes that it’s never too soon to prepare your business for the world of tomorrow. His Business Beyond 2030 keynotes discuss this concept and more. Here are some details: It’s never too soon to prepare your business for the world of tomorrow. The speed of change […]

Joseph Michelli: What You Can Learn from Airbnb About Customer Experience

Joseph Michelli

Joseph Michelli, author of multiple New York Times Best-Selling books and customer experience expert, discussed what business owners can take away from his book “The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging“, and how to implement some other valuable customer experience practices, in an online interview. Joseph Michelli, Ph.D., […]

Avi Liran: Can you train yourself to deal with difficult times?

Avi Liran

Avi Liran answers an important question—can you train yourself to deal with difficult times? as he introduces radical, simple and a funny hack to find deep joy in emotional pain, toxic situations, and difficult people. Working since 2006 with thousands of leaders and managers, Avi is researching the concept of delightful leadership and creating delightful […]

Ken Hughes: How you and your brand can survive in this pandemic

Ken Hughes

Ken Hughes shares insights on the psychology of survival. We love a good survival story. Books are written, movies made, the average person in awe of the survival efforts and drive of the protagonist, cheating death despite the odds. It is worth exploring the characteristics and attributes that the survival research outlines so that we can […]

Simon Collins, Former Dean of the School of Fashion at Parsons, Available to Speak at In-person Events in China

Simon Collins

We at Speakers Connect are happy to share that Simon Collins, WeDesign.org founder and former Dean of Parsons School of Design, is available to speak in China for in-person events! Watch his speaker showreel below to learn more about Simon’s work: Simon Collins is a design thinker, speaker, writer, educator, designer and advisor. Following a career […]

Chef Dirk Haltenhof Spoke About Japanese F&B Culture in Today’s World, Hospitality and End User

Chef Dirk Haltenhof

Chef Dirk Haltenhof, Executive Director Culinary, The Katara Towers, Lusail, Raffles and Fairmont at Raffles Hotels & Resorts, spoke recently at the Informa Saladplate 3rd Japan Festival on “Japanese F&B culture in todays world, hospitality and end user”. He shared, in his virtual keynote, why Japanese food were so fascinating, and what were the latest […]

Chef Dirk Haltenhof Speaking at F&B Industry Event

Chef Dirk Haltenhof

Chef Dirk Haltenhof, Executive Director Culinary, The Katara Towers, Lusail, Raffles and Fairmont at Raffles Hotels & Resorts, will be speaking at the Informa Saladplate 𝟑𝐫𝐝 𝐉𝐚𝐩𝐚𝐧 𝐅𝐞𝐬𝐭𝐢𝐯𝐚𝐥 – 𝐇𝐞𝐚𝐥𝐭𝐡𝐲 & 𝐃𝐢𝐞𝐭 𝐖𝐞𝐛𝐢𝐧𝐚𝐫 on “Japanese F&B culture in todays world, hospitality and end user”.   Click here to register and learn more about the event. […]

Ken Hughes: The Consumer Values of the Recovery

Ken Hughes

2021 is the year of the recovery. The year when society emerges from hibernation and the masked marketplace, and the consumer values of the Captive Economy evolve. Ken Hughes, leading consumer behavioralist, discusses in the video here the psychology of Recovery and how best brands and businesses can position themselves to leverage this new set […]

Simon Collins: Design is the Future

Simon Collins

Simon Collins is the Founder of WeDesign.org and former Dean of Parsons School of Design. In his “Design (is) The Future” keynote, he explains how to use design to prepare for and succeed in this uncertain future. Simon emphasizes that “If you’re gonna do anything, do it brilliantly.” Watch his keynote below to learn more: Simon […]

Darren Thayre, Asia-based Digital Transformation Expert, Available to Speak at your Upcoming Event

Darren Thayre

We at Speakers Connect are proud to share that Darren Thayre, Asia-based digital transformation expert is now available to speak at your next event. Darren in currently heads the Digital Transformation and Digital Ventures for Google across Asia-Pacific, Japan and China and has been responsible for some of the largest digital transformations globally for Amazon […]

Dave McCaughan: “COPING” with the COVID Pandemic

Dave McCaughan

COPING is a big theme of 2020 for many due to the COVID pandemic. Dave McCaughan, marketing expert shares his insights and research on the topic. Dave McCaughan has over three decades experience leading the development of advertising and marketing strategies across the Asia-Pacific region. He started in his native Sydney joining McCann in 1986 where […]

Be inspired by Simon Collins on Design Thinking and Creative Leadership

Simon Collins

Simon Collins inspires audiences on the importance of design thinking and creative leadership. As a former fashion designer and creative director for some of the world’s leading brands, Simon’s breadth of experience in creative work and leadership is not to be missed. Watch his speaker showreel below to learn more: Simon Collins is a design […]