Dr. Joseph Michelli, author of bestseller The Starbucks Experience, presents why certain brands are top of mind to customers. Joseph Michelli Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who has been described as “catching what is right in the world and playfully sparking people and businesses to grow toward […]
Tag Archives: customer services guru
Joseph Michelli, author of bestseller The Starbucks Experience, will be in Asia in January 2014. Seize this chance to have him as a speaker for your next event. Joseph Michelli Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who has been described as “catching what is right in the world […]
Joseph Michelli‘s new book “Leading the Starbucks Way” is now available on Amazon! Joseph Michelli, author of bestseller The Starbucks Experience, explains that the international success of Starbucks begins with a promise: to inspire and nurture the human spirit–one person, one cup, and one neighborhood at a time. Michelli offers a perspective on the leadership […]
We are happy to announce that Joseph Michelli, customer services guru, will be in Asia in November 2013. Joseph Michelli Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who has been described as “catching what is right in the world and playfully sparking people and businesses to grow toward the […]