Tag Archives: Leela

Anders Sörman-Nilsson: Customer Services of the Future

Futurist and author Anders Sörman-Nilsson describes what brands can learn from luxury travel and 5-star service in India, inspired by the wow-factor at the Leela New Delhi and how his experiences at the Taj Mahal may shape the future of 5-class and customer service. Anders Sorman-Nilsson Anders is a Swedish-Australian reformed lawyer and the founder […]