The Starbucks Experience by Dr Joseph Michelli is being reviewed by SCMP Classifed Post. The book’s strength is that there are “transferable lessons” for every area with which today’s businesses concern themselves – marketing to management, adverse publicity to environmental responsibility. What stands out is that a company can have a positive impact on every […]
Tag Archives: The Startbucks Experience
Dr Joseph Michelli is going to conduct his Leadership Workshop, The Starbucks Experience in Hong Kong for the first time. There are many leadership lessons he is going to share in the event. Watch the video below from Dr Michelli on the Hong Kong Event.
Dr Joseph Michelli was interviewed by SCMP Classfied Post on his research on the success of international chains, including Starbcucks, and his first event in Hong Kong on 30 Aug 2010 co-hosted by Classified Post and Speakers Connect. For the Hong Kong audience, he intends to highlight the point that operational excellence is not enough […]
Speakers Connect proudly presents Dr Joseph Michelli, author of best sellers "The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary", The New Gold Standard about service excellence at The Ritz-Carlton Hotel Companyand and When Fish Fly: Lessons for Creating a Vital and Energized Workplace, co-authored with the owner of the "World Famous" Pike Place […]