Tag Archives: When Digital Becomes Human

Steven Van Belleghem New Book on Customer Experience: “A diamond in the rough”

Steven Van Belleghem

Steven Van Belleghem is set to release his latest book “A diamond in the rough” in late September 2023. The core of the book is about ‘how to create a strong customer culture”. It’s based on the simple paradox that every company has the desire to be customer centric, but only a handful really become customer […]

Steven Van Belleghem: 10 Customer Experience Trends for 2022

Steven Van Belleghem

Which customer experience trends will shape 2022? What will CX look like in 2022? Steven Van Belleghem, author of “When Digital Becomes Human”, shared his insights on the top 10 customer experience trends are going to be huge this year. From artificial serendipity to re-inventing customer loyalty, and from loving your frustrated customers to defining […]

Steven Van Belleghem: The CX leader’s manual to customer excellence

Steven Van Belleghem

Steven Van Belleghem has recently published his new book, “The CX leader’s manual to customer excellence”. It contains the brilliant basics of customer experience: content that every company should read to become more customer focussed. In the second part, you can find 10 use cases of international brands that are known for their customer focus. […]

Keynote Speaker Steven Van Belleghem on Customer Experience

Steven Van Belleghem

In 2018, Steven Van Belleghem gave more than 100 keynotes in more than 25 countries. His topics are the link between technology and customer experience. His keynote presentations are about the future of customer experience, artificial intelligence and customer experience, and much more.Please check out these 11 short clips from keynote speaker Steven Van Belleghem on […]

Steven Van Belleghem: Winning customers in a world of AI, bots and automation

Steven Van Belleghem

Steven Van Belleghem‘s “Customers the day after tomorrow” is both an informative book and also one of his exciting keynote. We are entering phase 3 of digitalization. This is a world of automation, bots and Artificial Intelligence. The benefits to customers will be HUGE. Customers will enjoy a world of faster than real-time customer service. A world […]