Tag Archives: When Digital Becomes Human

Steven Van Belleghem: The CX leader’s manual to customer excellence

Steven Van Belleghem

Steven Van Belleghem has recently published his new book, “The CX leader’s manual to customer excellence”. It contains the brilliant basics of customer experience: content that every company should read to become more customer focussed. In the second part, you can find 10 use cases of international brands that are known for their customer focus. […]

Keynote Speaker Steven Van Belleghem on Customer Experience

Steven Van Belleghem

In 2018, Steven Van Belleghem gave more than 100 keynotes in more than 25 countries. His topics are the link between technology and customer experience. His keynote presentations are about the future of customer experience, artificial intelligence and customer experience, and much more.Please check out these 11 short clips from keynote speaker Steven Van Belleghem on […]

Steven Van Belleghem: Winning customers in a world of AI, bots and automation

Steven Van Belleghem

Steven Van Belleghem‘s “Customers the day after tomorrow” is both an informative book and also one of his exciting keynote. We are entering phase 3 of digitalization. This is a world of automation, bots and Artificial Intelligence. The benefits to customers will be HUGE. Customers will enjoy a world of faster than real-time customer service. A world […]