Tag Archives: When Digital Becomes Human

Steven Van Belleghem: Winning customers in a world of AI, bots and automation

Steven Van Belleghem

Steven Van Belleghem‘s “Customers the day after tomorrow” is both an informative book and also one of his exciting keynote. We are entering phase 3 of digitalization. This is a world of automation, bots and Artificial Intelligence. The benefits to customers will be HUGE. Customers will enjoy a world of faster than real-time customer service. A world […]