In the realm of organisational change, the spotlight often shines on the plans, strategies, and technologies devised to drive transformation. However, Karen Leong underscores a fundamental truth: real change depends on people, not just plans. Her recent keynote at Singapore’s Public Service Festival 2026 delved into this crucial perspective, highlighting why the human element is integral to successful transformation efforts.
Understanding the Human Element in Transformation
Karen Leong’s message at the Public Service Learning Fest 2026 centred on a powerful idea: innovation and transformation are fundamentally human journeys. While organisations increasingly look to AI, technology and new operating models to prepare for the future, successful transformation also depends on how people respond to, participate in and help shape that change.
Her perspective places the human dimension alongside technology and strategy, encouraging leaders to consider how they can bring people with them as organisations evolve.
Key Insights from the Public Service Learning Fest 2026
Speaking at the Learning Forward Conference, the signature day of Singapore’s Public Service Learning Fest 2026, Karen Leong delivered a keynote exploring innovation as a human journey. She later joined Melvyn Low, Group Chief Strategy and Transformation Officer at OCBC, for a panel discussion on putting innovation into practice.
The discussion was particularly timely as the wider Learning Fest focused on harnessing AI and innovation for tomorrow’s solutions. Karen’s contribution brought attention to the people behind transformation — and the importance of considering the human impact as organisations adopt new technologies and ways of working.
One question raised during the panel addressed a concern increasingly relevant to organisations everywhere: as AI reshapes roles and workplaces, what does the future hold for people? It is a question that reinforces the need for leaders to approach transformation not simply as a technology implementation exercise, but as a human journey as well.
Practical Implications for Leaders
The implications of Karen Leong’s insights are significant for leaders across various sectors. Prioritising the human side of transformation could mean reconsidering how change initiatives are communicated and led. Leaders are encouraged to adopt a more people-centric approach, where engaging with the emotional and psychological aspects of their workforce becomes as crucial as the technical and strategic components of change.
Relevance for Event Organisers and Corporate Audiences
For conference and corporate event organisers, Karen Leong represents a speaker who provides not only insightful perspectives but actionable strategies for leading change. Her expertise is particularly relevant for public-sector executives, HR professionals, and leaders tasked with implementing large-scale transformation. By focusing on engaging the human side of change, these insights can pave the way for successful, sustainable transformation.
To enquire about Karen Leong for a conference, leadership meeting or corporate event, contact Speakers Connect at info@speakersconnect.com.