Steven Van Belleghem‘s newest keynote “Customers the day after tomorrow” is all about how to win customers during this third phase of digitization—with customer experience is evolving into an AI-first business. Watch Steven’s enthusiastic delivery and insight on three key investment areas: consumer science, automated interfaces and intelligence augmented. This keynote is linked to a NEW book of […]
Tag Archives: customer relationships
13
Sep
Sep
Steven Van Belleghem‘s keynote “When Digital Becomes Human” is all about the urgent need to transform customer relationships. In the video below, Steven illustrates how customers these days live in a world of of self-service, big data, customer automation and the integration of the online & offline world. And he asserts that failing to implement the digital […]