Steven Van Belleghem‘s “Customers the day after tomorrow” is both an informative book and also one of his exciting keynote. We are entering phase 3 of digitalization. This is a world of automation, bots and Artificial Intelligence. The benefits to customers will be HUGE. Customers will enjoy a world of faster than real-time customer service. A world […]
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Steven Van Belleghem‘s keynote “When Digital Becomes Human” is all about the urgent need to transform customer relationships. In the video below, Steven illustrates how customers these days live in a world of of self-service, big data, customer automation and the integration of the online & offline world. And he asserts that failing to implement the digital […]