Steven Van Belleghem‘s “Customers the day after tomorrow” is both an informative book and also one of his exciting keynote. We are entering phase 3 of digitalization. This is a world of automation, bots and Artificial Intelligence. The benefits to customers will be HUGE. Customers will enjoy a world of faster than real-time customer service. A world […]
Tag Archives: bots
13
Sep
Sep
Steven Van Belleghem‘s keynote “When Digital Becomes Human” is all about the urgent need to transform customer relationships. In the video below, Steven illustrates how customers these days live in a world of of self-service, big data, customer automation and the integration of the online & offline world. And he asserts that failing to implement the digital […]